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Who We Are?

Our Mission

PRIDE: OUR DRIVING FORCE

PRIDE for us is Promoting Relations, Integrity to Deliver Excellence. In the travel industry, we are known as an organization that ensures that its goals are based on a simple principle – namely, providing a great holiday experience. We personalize the package to ensure outstanding holiday plans for you and your travel companions.

Extraordinary Experiences

AN UNMATCHED EXPERIENCE

At Travel Unravel, the aim is to enhance the travel experience for you. We cushion this by offering you a plethora of travel solutions and bespoke holidays. We understand that if you book a hotel room or flight with us, you expect a seamless booking process with a great holiday. So we deliver the best for you.

What Makes Us The Best

We offer an outstanding service at unbeatable prices and resolve all your concerns with diligence. Our transparency in the price-drop policy sends across all the information regarding the drop to you directly. Our team is constantly monitoring airfares, so if the price of your flight drops before you board the flight, we will refund you the difference with an assurance that the money reaches you within 2 weeks. You for us are indispensable and we are committed to getting you the best service and we strive to get the best holiday experience that you cherish for a lifetime.

TERMS AND CONDITIONS

YOUR CONTRACT – PLEASE GO THROUGH THE DOCUMENT CAREFULLY BEFORE BOOKING
 

These terms and conditions are according to the reservation made on www.vanyagroupoftravel.com via our website or Contact Centre. Please go through them to clarify our commitments and your rights. In the below-mentioned document, any mentions of “us” and “we” is assigned to www.vanyagroupoftravel.com (the booking organisation) and “your” and “you” are assigned to the primary individual in whose name the booking is made. When you use our website the below-mentioned terms and conditions apply. If you have any issues with any of the terms of this document, you are advised to not further go on this website.

We go as the given figures: A online travel agency helping you to book your travel-related action including your flight, accommodation, packages and any other travel-related services. Our duties towards you are as per the travel query you have raised to us. We do our best to clear out our terms of use below.

TERMS APPLICABLE TO ALL TYPES OF BOOKINGS

 
Visa & Passport

Whatever data you require regarding your travel permit and visa, reach out to the applicable embassy for requirements. It is mandatory as the requirements may change with no prior notice and you should be updated with the latest details before departure. Please note that we are not liable if your entry is declined into any country or flight due absence of important documents required by the destination country, airline or any other authority. You must carry your passport with at least six months of validity past your return date. Make sure that you are carrying your passport, and health and visa-related documents for the countries you are visiting including the transit ones. If it is your passport’s final year you must check with the concerned country’s Embassy or visit the passport office at the earliest. All travellers going to the USA should have machine-readable passports and adhere to any other special conditions of the States. Individuals visiting South Africa with children under 18 years should carry the full unabridged birth certificate of their child/children. Please check with the Foreign and Commonwealth Office for any updates in the entry procedure and date accuracy for the destination country.

 

Special Requests & Medical Problems:

For any special requests or medical issues, you must inform us while booking your travel. We inform the supplier about your requirements but we can’t ensure that the requirements will be provided by the supplier. Note that the supplier’s inability to meet your requirements will not be considered a breach of contract/agreement from us. If you experience any health issue that may delay or cause an issue in your travel, you must let us know about the same before submitting the details necessary for booking. It is disappointing that in today’s time, most countries are not equipped to provide these basic requirements for handicapped travelers. If we cannot provide you with the desired medical requirements, we have the right to cancel or decline your booking/travel arrangement and you will be liable to pay cancellation charges.

 

Flight Changes

Any cancellations or relevant changes are according to the terms and conditions of the airline. As a result, you may be eligible for another flight on the same airline without an additional charge. Alternatively, you may take a different airline to your destination without any additional charges or pay the difference. You are also eligible to claim a complete refund if the flight changes. If there is a change in the itinerary before your arrival, or before ticket issuance (for a return or outbound flight), we bring it to your notice on behalf of the airlines.

 

Contact Center Booking Service Fee

On a booking made through our contact centre we levy a service fee. The fees applied is higher than our online booking fee and starts from £10 to £200 per passenger. Our contact centre agents decide the service fee that they apply to your booking depending on the complexity of your booking.

Important Note: Our service fee is included in the taxes and fees displayed on the payment page and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES THAT ARE MADE TO OUR SERVICE FEE. Please review the final booking price before confirming your booking.